Privacy Policy

At Kaiary, privacy isn't just a feature—it's the foundation of everything we do. This Privacy Policy explains how we collect, use, and protect your information when you use our AI-powered family memory platform.

1. Information We Collect

Account Information

When you create a Kaiary account, we collect:

• Email address (for account access and communication)
• Name (to personalize your experience)
• Password (encrypted and never stored in plain text)
• Payment information (processed securely by our payment partners)

Content You Upload

Your memories are the heart of Kaiary:

• Photos and videos you upload
• Journal entries and text notes
• Voice recordings and audio files
• Documents and other file attachments
• Metadata (like timestamps and location data, if you choose to include it)

Usage Information

To improve our service, we collect minimal usage data:

• How you interact with our features
• Performance metrics to ensure quality service
• Error logs to troubleshoot issues
• Device and browser information for compatibility

2. How We Protect Your Data

End-to-End Encryption

All your content is encrypted before it leaves your device and remains encrypted on our servers. Only you have the keys to decrypt your memories. Even our staff cannot access your personal content.

Secure AI Processing

Our AI features work with encrypted data in secure, isolated environments. The AI processes your content to provide search and organization features, but the underlying content remains encrypted and private.

Infrastructure Security

• Industry-standard security measures and regular audits
• Data stored in secure, SOC 2 compliant data centers
• Regular security updates and monitoring
• Limited employee access with strict authorization controls

3. How We Use Your Information

Providing Our Service

• Store and organize your memories securely
• Enable AI-powered search and organization
• Provide face recognition and auto-tagging features
• Enable family sharing when you choose to use it
• Process payments and manage your subscription

Communication

• Send important service updates and security notifications
• Respond to your support requests
• Share product updates (only if you opt-in)

4. Information Sharing

We only share information in these limited circumstances:

• With your explicit consent: When you choose to share memories with family members
• Service providers: Trusted partners who help us operate our service (payment processing, hosting)
• Legal requirements: Only when required by law and only the minimum necessary
• Security threats: To protect our users and service from abuse or security breaches

5. Your Rights and Controls

Data Ownership

• You own all content you upload to Kaiary
• You can export your data at any time in standard formats
• You can delete individual memories or your entire account
• Deleted data is permanently removed from our servers within 30 days

Privacy Controls

• Choose which family members can access shared albums
• Control face recognition and auto-tagging features
• Manage email preferences and notifications
• Opt out of product update communications

6. Data Retention

We retain your information only as long as necessary to provide our service:

• Active accounts: Data is retained while your account is active
• Canceled accounts: 30-day grace period to recover your data
• Backup systems: Secure deletion from all backup systems within 90 days
• Legal requirements: May retain some data longer if required by law

7. International Data Transfers

Kaiary operates globally, but your data is processed securely regardless of location. We ensure appropriate safeguards are in place for any international data transfers, including encryption and contractual protections.

8. Children's Privacy

Kaiary is designed for families, but we require users to be 18 or older to create accounts. Parents can include their children's photos and memories in their family accounts, maintaining full control over this content.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. We'll notify you of any material changes via email or through our service, giving you time to review the changes before they take effect.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, we're here to help: